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Comprehensive IT User Support Specialist Training: Accelerate Your Career

Level: Beginner, Intermediate
Duration: 128 Hrs 39 Min
Total Videos: 538 On-demand Videos

Original price was: $199.00.Current price is: $39.00.

Jumpstart your IT career with this comprehensive training path designed for aspiring IT Support Specialists. Perfect for beginners, this bundle covers essential certifications, real-world troubleshooting, and emerging tools like AI and ChatGPT. Build the technical and professional skills needed to succeed in today’s fast-paced IT support roles.

Courses Included In This Training

When taking this Career Quest Path, you'll gain knowledge from each of the strategically currated courses designed to level up your skills and master your craft.

CompTIA Tech+ (FC0-U71) Certification Preperation

Unlock your potential in the tech industry with our CompTIA Tech+ (FC0-U71) Certification Preparation course, tailored for aspiring IT professionals, career changers, and high school students. Gain essential skills in IT concepts, infrastructure, and software applications through expert-led modules and hands-on practice, ensuring you’re fully prepared for the CompTIA Tech+ certification exam and equipped for a rewarding career in technology. Enroll now to pave your way to success!

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A Plus Certification - CompTIA A+ 220-1201 & 220-1202 Training

Kickstart your IT career with our CompTIA A+ 220-1201 and 220-1202 certification training course, designed for beginners and professionals alike. Master hardware, software, networking, and security essentials with expert-led instruction, real-world scenarios, and up-to-date CompTIA A+ Core 1 and Core 2 exam prep. Enroll now to become a certified IT support professional and launch your tech career with confidence!

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CompTIA Network+ (N10-009) Training Course

Unlock your potential as an IT networking expert with the CompTIA Network+ (N10-009) Training Course, tailored for aspiring network administrators and IT support specialists. This comprehensive course offers over 40 hours of engaging video content, hands-on practice, and essential resources to ensure you’re well-prepared for the CompTIA Network+ certification exam while mastering vital networking skills for real-world applications. Start your journey today and gain the confidence to excel in the dynamic field of IT networking! Keywords: CompTIA Network+ training, CompTIA Network+ certification training, IT networking expert.

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CompTIA Security+ Certification Course (SY0-701)

Elevate your cybersecurity career with the CompTIA Security+ Certification Course (SY0-701), designed for both beginners and seasoned IT professionals. This comprehensive training program offers essential skills in security concepts, threats, and risk management, ensuring you’re well-prepared for the CompTIA Security Plus training exam. Enroll today to gain hands-on experience and enhance your expertise in the fast-growing field of cybersecurity!

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Microsoft MD-101 - Managing Modern Desktops

Unlock your potential as an IT professional with our comprehensive ‘Microsoft MD-101: Managing Modern Desktops’ course. Designed for IT Specialists, Network Administrators, and IT Managers, this course offers in-depth training on deploying, securing, and managing modern desktops in an enterprise environment, preparing you for the Microsoft MD-101 certification exam and enhancing your career opportunities.

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Microsoft 365 Fundamentals - MS-900

Elevate your career with the Microsoft 365 Fundamentals – MS-900 course, designed for beginners and IT professionals alike! Gain essential insights into Microsoft 365 services, cloud concepts, and productivity tools that will empower you to optimize work processes, enhance security, and leverage powerful cloud solutions. Jumpstart your journey towards certification and unlock new career opportunities in the ever-evolving tech landscape—enroll today!

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Microsoft SC-900: Security, Compliance and Identity Fundamentals

Unlock the secrets of Microsoft’s Security, Compliance and Identity (SCI) solutions with the ‘Microsoft SC-900: Security, Compliance & Identity Fundamentals’ course. Perfect for IT professionals, students, and decision-makers, this course offers comprehensive insights into Microsoft’s SCI technologies, preparing you for certification and beyond.

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ChatGPT Training

“ChatGPT and AI Business Fundamentals” is a comprehensive course designed to help business professionals, entrepreneurs, and students understand and apply ChatGPT and AI tools in a business setting, with a focus on content creation, coding, and problem-solving. It offers a practical, hands-on approach to utilizing AI technologies for enhancing business operations and driving innovation.

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IT Support with AI: Practical Strategies for IT Support Specialists

This invaluable course, “IT Support with AI: Practical Strategies for IT Support Specialists,” provides a comprehensive insight into harnessing Artificial Intelligence in IT support roles. Ideal for IT professionals and those aspiring to improve their IT support skills, this course offers practical AI strategies for enhancing efficiency and proactive problem-solving in IT operations.

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Power Skills for IT Professionals

Unlock your full potential in the IT industry with our “Power Skills for IT Professionals” course. Learn essential non-technical skills such as strategic decision-making, conflict resolution, emotional intelligence, and more to excel in roles like software developers, network engineers, and IT consultants.

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From Tech Support to Team Lead: Advancing into IT Support Management

“From Tech Support to Team Lead: Advancing into IT Support Management” is an in-depth course designed for IT professionals seeking to transition into leadership roles, offering essential skills in communication, time management, and leadership to effectively navigate the dynamic world of IT management. Ideal for IT Support Managers and Technical Team Leads, the course aligns with key certifications like ITIL and CompTIA, and prepares you for leadership with a personalized development plan.

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Learning Objectives

01

Understand Core IT Concepts: Gain foundational knowledge in hardware, software, networking, and security through the CompTIA Tech+ certification.

02

Diagnose and Troubleshoot IT Issues: Learn to resolve common technical problems involving desktops, mobile devices, operating systems, and peripherals.

03

Prepare for Industry-Recognized Certifications: Get fully trained for CompTIA A+, Network+, and Security+ exams, validating your skills to employers.

04

Support Windows-Based Environments: Learn to manage, configure, and maintain modern desktop environments using tools covered in MD-101 and SC-900.

05

Implement Basic Cybersecurity Practices: Understand how to secure endpoints, apply security policies, and support compliance in user environments.

06

Use AI Tools to Enhance Support Efficiency: Explore how ChatGPT and other AI solutions can streamline help desk operations and user support workflows.

07

Develop Critical Power Skills for IT Roles: Strengthen your communication, collaboration, and problem-solving skills—essential for effective user interaction.

08

Advance Toward IT Team Leadership: Learn how to transition from a hands-on technician to a leadership role by managing support teams and operations.

Series Description

Launch your IT career with confidence through this all-inclusive training path designed for those eager to break into the field of IT support. Whether your goal is to become an IT Support Specialist, Help Desk Technician, or Technical Support Analyst, this beginner-focused training series provides the structure and depth you need to build a strong technical foundation. You don’t need prior experience—just a commitment to learning and a desire to master the core skills required in today’s modern IT environments. From computer hardware and software troubleshooting to networking and cybersecurity fundamentals, this curriculum equips you with the capabilities employers are actively seeking.

More than just technical know-how, this Career Quest series introduces you to the practical tools and current trends shaping IT support today. You’ll explore certification-aligned content including CompTIA Tech+, A+, Network+, and Security+, ensuring your skills are validated by industry standards. The training also incorporates real-world applications of AI in IT support, including the use of tools like ChatGPT to streamline issue resolution and improve user experiences. Designed to grow with your career, the program even includes guidance for developing critical soft skills and transitioning into leadership roles. Whether you’re supporting users, securing endpoints, or preparing to manage a team, this path positions you for long-term success in a dynamic and growing field.

What you’ll gain during this IT user support training online includes practical, job-ready competencies that translate to real-world roles. Expect to master hardware and software troubleshooting, navigate networking basics, apply cybersecurity fundamentals, and leverage AI tools in IT to accelerate incident resolution. You’ll develop strong customer service skills, document clear issue reports, and progress toward leadership-ready capabilities as you advance in your career path.

Key topics and skills you’ll cover include hardware and software troubleshooting, networking basics, endpoint security, cybersecurity fundamentals, and the practical use of AI in IT support for faster solutions. You’ll also gain experience with help desk workflows, ticketing best practices, and effective communication that improves user satisfaction. This program is structured to align with industry benchmarks, helping you prepare for certification-aligned content and ongoing career progression.

  • Hands-on practice with troubleshooting hardware and software issues in real-world scenarios
  • Foundation in networking basics and endpoint security to keep systems protected
  • Customer-focused IT support methods that improve issue resolution and user satisfaction
  • Soft skills development for clearer communication and leadership readiness
  • Structured path toward certification prep and career progression in IT support

Ready to take the next step? Enroll now to gain clear, practical skills that employers value, and embark on a focused IT support career path that scales with your goals. This training is designed to fit into busy schedules while delivering measurable, actionable outcomes you can demonstrate on the job.

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