Comprehensive IT User Support Specialist Training: Accelerate Your Career

Level: Beginner, Intermediate
Duration: 128 Hrs 59 Min
Total Videos: 538 On-demand Videos

Original price was: $199.00.Current price is: $99.00.

Jumpstart your IT career with this comprehensive training path designed for aspiring IT Support Specialists. Perfect for beginners, this bundle covers essential certifications, real-world troubleshooting, and emerging tools like AI and ChatGPT. Build the technical and professional skills needed to succeed in today’s fast-paced IT support roles.

Courses Included In This Training

When taking this Career Quest Path, you'll gain knowledge from each of the strategically currated courses designed to level up your skills and master your craft.

CompTIA Tech+ (FC0-U71) Certification Preperation

Unlock a rewarding career in technology with our CompTIA Tech+ (FC0-U71) Certification Preparation course, designed for high school students, career changers, and non-IT professionals. Gain essential IT knowledge, from hardware to security, software development to AI, and prepare to excel in the Tech+ exam and beyond.

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CompTIA A+ Certification (220-1201 / 220-1202)

Master the fundamentals of IT and boost your career prospects with our CompTIA A+ Certification 2025 training course, designed to help you ace the 220-1201 and 220-1202 exams. Ideal for aspiring IT professionals, this comprehensive course covers everything from networking basics to advanced troubleshooting strategies, ensuring you’re primed for success in today’s tech-driven industries.

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CompTIA Network+ (N10-009) Training Course

Master the fundamentals of IT networking with our CompTIA Network+ (N10-009) Training Course. Ideal for network administrators, IT support specialists, and help desk technicians, this comprehensive course offers over 40 hours of content, interactive quizzes, and practice exams to prepare you for success in your career and the CompTIA Network+ N10-009 exam.

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CompTIA Security+ Certification Course (SY0-701)

Gain the practical knowledge and skills needed to excel in the cybersecurity field with the comprehensive CompTIA Security+ Certification Course (SY0-701). Perfect for both beginners and experienced IT professionals, this course prepares you for the Security+ certification exam, while providing a robust understanding of security concepts, threat mitigation, secure architecture, and more.

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Microsoft MD-101 - Managing Modern Desktops

Unlock your potential as an IT professional with our comprehensive ‘Microsoft MD-101: Managing Modern Desktops’ course. Designed for IT Specialists, Network Administrators, and IT Managers, this course offers in-depth training on deploying, securing, and managing modern desktops in an enterprise environment, preparing you for the Microsoft MD-101 certification exam and enhancing your career opportunities.

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Microsoft 365 Fundamentals - MS-900

This course is meticulously designed for individuals aiming to demonstrate foundational knowledge of cloud-based solutions within Microsoft 365. It caters to both newcomers and those familiar with cloud concepts, focusing on enhancing productivity, collaboration, communication, data security, compliance, endpoint and application management, and much more. Whether you’re preparing for the MS-900 exam or seeking to solidify your Microsoft 365 foundations, this course equips you with the knowledge needed to recommend Microsoft 365 solutions for organizational IT challenges.

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Microsoft SC-900: Security, Compliance & Identity Fundamentals

Unlock the secrets of Microsoft’s Security, Compliance and Identity (SCI) solutions with the ‘Microsoft SC-900: Security, Compliance & Identity Fundamentals’ course. Perfect for IT professionals, students, and decision-makers, this course offers comprehensive insights into Microsoft’s SCI technologies, preparing you for certification and beyond.

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ChatGPT Training

“ChatGPT and AI Business Fundamentals” is a comprehensive course designed to help business professionals, entrepreneurs, and students understand and apply ChatGPT and AI tools in a business setting, with a focus on content creation, coding, and problem-solving. It offers a practical, hands-on approach to utilizing AI technologies for enhancing business operations and driving innovation.

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IT Support with AI: Practical Strategies for IT Support Specialists

This invaluable course, “IT Support with AI: Practical Strategies for IT Support Specialists,” provides a comprehensive insight into harnessing Artificial Intelligence in IT support roles. Ideal for IT professionals and those aspiring to improve their IT support skills, this course offers practical AI strategies for enhancing efficiency and proactive problem-solving in IT operations.

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Power Skills for IT Professionals

Unlock your full potential in the IT industry with our “Power Skills for IT Professionals” course. Learn essential non-technical skills such as strategic decision-making, conflict resolution, emotional intelligence, and more to excel in roles like software developers, network engineers, and IT consultants.

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From Tech Support to Team Lead: Advancing into IT Support Management

“From Tech Support to Team Lead: Advancing into IT Support Management” is an in-depth course designed for IT professionals seeking to transition into leadership roles, offering essential skills in communication, time management, and leadership to effectively navigate the dynamic world of IT management. Ideal for IT Support Managers and Technical Team Leads, the course aligns with key certifications like ITIL and CompTIA, and prepares you for leadership with a personalized development plan.

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Learning Objectives

01

Understand Core IT Concepts: Gain foundational knowledge in hardware, software, networking, and security through the CompTIA Tech+ certification.

02

Diagnose and Troubleshoot IT Issues: Learn to resolve common technical problems involving desktops, mobile devices, operating systems, and peripherals.

03

Prepare for Industry-Recognized Certifications: Get fully trained for CompTIA A+, Network+, and Security+ exams, validating your skills to employers.

04

Support Windows-Based Environments: Learn to manage, configure, and maintain modern desktop environments using tools covered in MD-101 and SC-900.

05

Implement Basic Cybersecurity Practices: Understand how to secure endpoints, apply security policies, and support compliance in user environments.

06

Use AI Tools to Enhance Support Efficiency: Explore how ChatGPT and other AI solutions can streamline help desk operations and user support workflows.

07

Develop Critical Power Skills for IT Roles: Strengthen your communication, collaboration, and problem-solving skills—essential for effective user interaction.

08

Advance Toward IT Team Leadership: Learn how to transition from a hands-on technician to a leadership role by managing support teams and operations.

Series Description

Launch your IT career with confidence through this all-inclusive training path designed for those eager to break into the field of IT support. Whether your goal is to become an IT Support Specialist, Help Desk Technician, or Technical Support Analyst, this beginner-focused training series provides the structure and depth you need to build a strong technical foundation. You don’t need prior experience—just a commitment to learning and a desire to master the core skills required in today’s modern IT environments. From computer hardware and software troubleshooting to networking and cybersecurity fundamentals, this curriculum equips you with the capabilities employers are actively seeking.

More than just technical know-how, this Career Quest series introduces you to the practical tools and current trends shaping IT support today. You’ll explore certification-aligned content including CompTIA Tech+, A+, Network+, and Security+, ensuring your skills are validated by industry standards. The training also incorporates real-world applications of AI in IT support, including the use of tools like ChatGPT to streamline issue resolution and improve user experiences. Designed to grow with your career, the program even includes guidance for developing critical soft skills and transitioning into leadership roles. Whether you’re supporting users, securing endpoints, or preparing to manage a team, this path positions you for long-term success in a dynamic and growing field.