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ServiceNow Certified System Administrator Free Practice Test

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Welcome to this free practice test. It’s designed to assess your current knowledge and reinforce your learning. Each time you start the test, you’ll see a new set of questions—feel free to retake it as often as you need to build confidence. If you miss a question, don’t worry; you’ll have a chance to revisit and answer it at the end.

Exam information

  • Exam title: ServiceNow Certified System Administrator
  • Exam code: CSA
  • Price: USD 150 (may vary by region)
  • Delivery methods:
    • In-person at Pearson VUE testing centers
    • Online with remote proctoring via Pearson VUE

Exam structure

  • Number of questions: 60
  • Question types: multiple-choice, multiple-response
  • Duration: 90 minutes
  • Passing score: 70 out of 100

Domains covered

  1. ServiceNow Fundamentals (30 – 35 %)
  2. Application and Database (20 – 25 %)
  3. Self-Service and Process Automation (15 – 20 %)
  4. Reporting and Performance Analytics (25 – 30 %)

Recommended experience

  • One to two years of experience working with ServiceNow
  • Familiarity with IT service management (ITSM) principles
  • Understanding of ServiceNow platform capabilities and features

NOTICE: All practice tests offered by Vision Training Systems are intended solely for educational purposes. All questions and answers are generated by AI and may occasionally be incorrect; Vision Training Systems is not responsible for any errors or omissions. Successfully completing these practice tests does not guarantee you will pass any official certification exam administered by any governing body. Verify all exam code, exam availability  and exam pricing information directly with the applicable certifiying body.Please report any inaccuracies or omissions to customerservice@visiontrainingsystems.com and we will review and correct them at our discretion.

All names, trademarks, service marks, and copyrighted material mentioned herein are the property of their respective governing bodies and organizations. Any reference is for informational purposes only and does not imply endorsement or affiliation.

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Frequently Asked Questions

What topics are covered in the ServiceNow Certified System Administrator exam?

The ServiceNow Certified System Administrator exam covers several key domains essential for effective use of the ServiceNow platform. The primary areas include ServiceNow Fundamentals, which accounts for 30-35% of the exam, focusing on foundational principles and navigation within the platform.

Other significant domains include Application and Database, comprising 20-25%, which covers the architecture and database components of ServiceNow. Self-Service and Process Automation make up 15-20%, emphasizing end-user functionalities and automation techniques. Lastly, Reporting and Performance Analytics, which constitutes 25-30%, focuses on how to generate insights and analytics from data within ServiceNow. Understanding these topics is crucial for passing the exam and succeeding in a ServiceNow administrative role.

How can I prepare for the ServiceNow Certified System Administrator exam?

Preparing for the ServiceNow Certified System Administrator exam requires a focused approach. First, gaining hands-on experience with the ServiceNow platform is vital. Ideally, candidates should have one to two years of practical experience in IT service management (ITSM) and familiarity with ServiceNow's functionalities.

Additionally, utilizing resources such as the official ServiceNow documentation and training materials, including Vision Training Systems offerings, can enhance your understanding of the platform. Practice tests can also help familiarize you with the exam format and question types. Finally, joining study groups or forums can provide valuable insights and support from fellow candidates.

What is the passing score for the ServiceNow Certified System Administrator exam?

The passing score for the ServiceNow Certified System Administrator exam is set at 70 out of 100. This means candidates need to answer at least 70% of the questions correctly to achieve certification. Given the exam's structure, which consists of 60 multiple-choice and multiple-response questions, careful preparation and a solid understanding of the exam topics are essential to meet this requirement.

To enhance your chances of passing, consider taking practice tests that simulate the actual exam experience. This approach not only helps reinforce your knowledge but also builds your confidence in navigating the exam under timed conditions. Understanding the scoring system and focusing your study efforts on core domains will significantly aid in achieving success.

What types of questions are included in the ServiceNow Certified System Administrator exam?

The ServiceNow Certified System Administrator exam primarily features multiple-choice and multiple-response questions that assess a candidate's understanding of the ServiceNow platform and its functionalities. These questions are designed to evaluate both theoretical knowledge and practical skills related to system administration tasks.

For example, candidates may be asked to identify correct navigation paths, troubleshoot common issues, or configure specific features within the ServiceNow environment. The variety in question types ensures a comprehensive evaluation of a candidate’s readiness to manage and administer the ServiceNow platform effectively.

What is the importance of hands-on experience for the ServiceNow Certified System Administrator exam?

Hands-on experience is crucial for success in the ServiceNow Certified System Administrator exam. It provides candidates with practical knowledge of the platform, enabling them to apply theoretical concepts in real-world scenarios. This experience helps in understanding the nuances of ServiceNow's features, functionality, and best practices.

Moreover, familiarizing oneself with the ServiceNow interface and tools through actual usage enhances retention of information and builds confidence for the exam. Candidates who engage in hands-on practice are likely to perform better, as they can draw upon their experiences when answering situational questions that may arise during the exam.

Certification Body Links

CompTIA®

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PMI®

Project management certifications including PMP and CAPM.

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ISACA®

Audit, security, and governance certifications like CISA, CISM, CRISC.

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EXIN®

IT service management, Agile, and privacy certifications.

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Digital skills certification formerly known as ECDL.

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ServiceNow®

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