Exam information
Exam title: ITIL 4 Foundation
Exam code: ITILFND
Price: USD 300 (may vary by region)
Delivery methods:
- In-person at accredited testing centers
- Online with remote proctoring
Exam structure
Number of questions: 40
Question types: multiple-choice
Duration: 60 minutes
Passing score: 65% (26 out of 40)
Domains covered
- Key concepts of service management (34%)
- Service value system (34%)
- Guiding principles (12%)
- Four dimensions of service management (20%)
Recommended experience
- Basic understanding of IT service management concepts
- Familiarity with ITIL framework and practices
- No prior ITIL certification is required